Cruise Testimonials

Our trip was fabulous! Your guidance was exceptional! We loved the shore trips, especially after experiencing [the cruise line's]. The major ports were greatly enhanced with the personal attention of a private tour. We couldn’t have had a more successful trip. Thank you for your great planning and for your generous voucher on the ship.

I know that someone looks into my requests and always gets back to me quickly. I work long hours and have a busy family and don't want to worry about when I will hear back from someone. Your service is great!

Pam was ABSOLUTELY FABULOUS with a great, fun, spunky personality which made it even more fun planning our cruise.

I just wanted to let you know we had a wonderful time on our Cruise. We were treated so well...it was really hard to leave the ship & return to reality! We've decided we will take other cruises & will definitely call you to book them for us. We are pleased to be working with such a helpful, efficient & pleasant person for our travel needs.

Thank you so much for everything.

Thank you very much for our Alaska cruise. We all had a marvelous time and everyone feels we could have used a few more extra days of cruising. Our grandson had a marvelous time and he cried on the airplane on the way home and at bedtime saying he missed all his friends on the cruise. The shore excursions were fun---thank you for suggesting and arranging the tours for us. Everyone enjoyed them, especially the helicopter ride and the dog-sledding. Thanks for everything!!!

Thank you for putting together such a wonderful cruise experience. We put together this trip so we could join another set of friends on the same cruise. Ken's knowledge provided us with a much better experience than our friends. Each time I called with a question, Ken's immediate response was always informative, professional and kind. When next I travel or am asked for a travel reference, I will be giving out Ken's name and phone number!

Our return to Bermuda after 53 years was perfect! Your assistance in making and suggesting arrangements resulted in a wonderful travel experience in every respect. It is a pleasure to do business with a professional who is knowledgable, receptive, responsive and thorough in every aspect.

Thank you for all your effort and guidance in putting together the trip we will remember forever. You definitely steered us in the right direction. If anyone ever needs travel advice you can be assured I will send them your way.

What a great time we had on our Mexican Riviera Cruise.....thank you so much for setting up the wedding vow renewal and what a surprise it was for me....it was wonderful....the entire trip....the Sterling Steakhouse dinner was incredible....thank you, thank you.....I'm ready to sail again....talk to you soon....

I would like to take a moment to say congratulations for having two very professional and caring people within your company, [who] are to be congratulated for their assistance and true customer service in re-booking and scheduling a cruise for my wife's family after a shutdown of Chicago O'Hare caused a cancellation. They went beyond normal bounds and went to bat for us to get an immediate rescheduling versus the normal long drawn-out process. Be assured we will contact them and your company for future bookings based on our experience and genuine care for the customer.

Our cruise was unfortunately affected by the Swine Flu issues in Mexico. Sha and Marta were very helpful and timely. I appreciate their effort to make this disappointing transition as smooth as possible. Thank you to them.

The whole cruise you set up was wonderful and we were in very good hands with you. Thank you for all of the help you provided in answering so many pre-trip questions and being there for us. We'll hope to arrange another trip with you soon!

Thank you for your kindness and the BEST service we've EVER received. Thank You - you're the BEST!

We had a fabulous time, the hotel in Rome you arranged was just wonderful, and the transfer service dependable and professional. The Celebrity Equinox cruise was 5 stars. Celebrity has finally got it right. We would definitely cruise on this ship again. Thank you for all your hard work, we will definitely recommend you to all our friends.

WOW! TravelStore arranged the most wonderful trip for my husband and I. We spent one wonderful night in Athens, than jumped on Windstar and hit some Greek and Turkish Islands and ended our trip in Istanbul for a couple of nights. My husband and I enjoyed the cruise so much we have decided it's definitely the only way to see the world. We are already looking into booking next year. [Our agent] is absolutely AMAZING at what she does. In fact she also found the location for our wedding and planned our honeymoon. I know that when I book a trip with her it's a guarantee. THANK YOU, THANK YOU, THANK YOU, you are the BEST!

We were looking at a specific cruise and it was sold out. We called several travel agencies trying to get on that cruise. Karen said she couldn't get us on that cruise, but she found us another which was similar in price, location and timeframe. She went the extra mile and got our business and our future business.

We're back and had a wonderful trip. The cruise was everything I could have hoped for. A wonderful ship with really special people working on it. The dining room staff was particularly memorable and we wanted to take them home with us. All and all, you did a great job and I am very grateful. You'll be on the top of our list for future travel plans.

Thanks again.

Our travel agent is the BEST! She is so knowledgeable helpful and professional. Based on our past experiences, we wouldn't even consider changing travel agents.

My agent has been helping us with vacation and travel arrangements for three years now and has been wonderful. Our thanks to her.

I wanted to inform you we had our travel experience become outstanding since our agent went above and beyond for us. He constantly kept up with the problems we faced with our airline delays, missing our ship. We also needed help with a hotel reservation for the night and a flight the next day to meet our ship. I think people who go the extra mile for you should be recognized. We do plan to do business with your company again since we had such a good experience

Thank you for having such a wonderful representative as Gloria. Her enthusiasm, professionalism, courtesy and patience did much to assure me everything was going to be OK, and it was!

I would just like to send a very special thank you to our travel agents at Travelstore who made our July 2007 Alaska Cruise a memory we will always cherish. It was a 60th birthday I'll never forget! Becky, Karen and Toby are three of your most prized employees. I wish we could turn around and do it all over again next summer...who knows! Again our very special thanks to all of you.

What a trip! The flight schedule you gave me was a lifesaver - without it we would have been lost in the airports. Continue providing that for your clients. The cruise was as beautiful as we remembered, service was great, the ports of call were everything we expected and more. We thank you for all your skills in putting together this cruise for us. We were so pleased with TravelStore and their service and especially your attention to our cruise.

I am extremely impressed. Our agent is knowledgeable, attentive, and extremely prompt. She just handles things! One of my Top Two travel agents of all time. I'm thrilled.

I would like to comment about the wonderful care Maggie provided us on our Danube River group cruise. She is on task and maintains rapport with her group continuously. It was amazing to watch her give extra help to those who needed it and not neglect anyone else. Your company is so smart to have her and so were we!

I wish to express my sincere gratitude for the exemplary efforts extended in planning for my family's vacation to New Zealand. The activities and accommodations not only met all my expectations, but frequently exceeded them.

My family and I just returned from our dream European Cruise vacation. Because this was our first cruise...and the "big" vacation we have been working towards for many years, I had dozens of questions. It is because of your agent's professionalism, knowledge, and people skills that I am writing this note of appreciation. My family and I are VERY satisfied with the dream vacation that we just experienced.

Pam is excellent. We have already referred her to our friends and our parents have already booked a cruise with her!

I want to express my gratitude for a wonderful and memorable trip and your impeccable planning (in midst of volcanic ash clouds and British Airways strike!). The cruise was quite a luxurious experience I'm afraid has set the standards high for years to come! We particularly enjoyed the personal attention on the comprehensive tour of Taormina you arranged. I'm still reminiscing one of the best pasta dishes I've ever eaten in my life there...

Pam has done an outstanding job in getting us our cabins and dealing with all the booking issues. She has always been honest and professional in dealing with all our questions...we trust her. She never promises anything that she cannot deliver and goes that extra mile to give us the best possible choices in cruise and price. Having your agents cruise the ships is a key advantage.

Pam has done a wonderful job of booking my family. We are a party of 6 and Pam treated each and every one of my relatives with that rare professionalism and customer focused service one rarely sees. Thank You so very much for all the hard work, emails and phone calls. This trip will be wonderful due to Pamela's efforts.

In my 59 years on this planet I have yet to see a better agent than Pam Jacobs. My wife and I have had approximately 17 other agents and none, not one, has the customer service, knowledge, CARING that Pam continually shows us. No one takes care of us like she has. To quote from an old Carly Simon song: "Nobody does it better!"

I've had many agents in the last twenty years... many! No one, and I mean NO ONE is as good. No one even comes close. I can't imagine ever doing business with any other agent, ever! Everyone in your office has been incredibly helpful!

I wanted to let you know that the Crystal cruise through the Greek Isles was fabulous! Tom and I could not have been more pleased (and Deborah and Loren, too) and are already talking about a future cruise on Crystal. They provide an EXTRAORDINARY service!

The travels through Italy went well, too, and we especially loved the Villa la Vedetta Hotel in Florence. It was 5-star luxury all the way and a fabulous location. Thank you for all your help in setting this up.

...did a great job and has helped our family and friends before. I kept throwing in little glitches and she was very nice and took care of everything!

Cathy made this so easy that we will soon be working with her again to help plan a group cruise in 2011.

We have always booked our own trips. This is the first time we used an agent. Very good experience. We'll be back.

Everything was handled wonderfully...

We have booked 13 trips to Hawaii and four cruises through TravelStore, and they have all been expertly planned and executed...

You were excellent in every respect at taking care of our quite involved cruise involving 12 people spread across the US and overseas. Thanks very much for the great service.

Its been a week since we set sail and I miss the relaxation and fun already. The group had such an amazing time. Thank you so much for helping me plan this event. Your guidance definitely contributed to it being an unforgettable experience. You make organizing such an effortless process.

I wanted to thank you for your great assistance on our Alaska trip. The weather was perfect and we had the most excellent time of our life. All of our family were so hooked on the cruise trip and we're already planning for the next trip. Thank you so much again and you are our official travel agent from now on!

Booking our cruise went very smooth. Your agents helped us all along the way not only with making the reservations, but also in what to expect on the ship, good suggestions for where to eat, and picking out a good room. Thanks so much.

How can I thank you enough for the wine, included gratuities, the Select Traveler outing in Charleston, and the cocktail party [on our cruise vacation]. Thank you, thank you. We even sat at an officer's table... it was perfect.

We had a perfectly wonderful time aboard the awesomely beautiful Queen Victoria. The amenities, immense range of activities, movies, stage performances, lectures, service, food and "extras" like the daily white-gloved high tea service. After 7 weeks there were so many places aboard that I wish we had had time to enjoy. Loved it all! THANKS, AGAIN, FOR YOUR INITIAL SUGGESTION AND CAREFUL FOLLOW-UP. WE APPRECIATE YOU VERY MUCH!

THANK YOU for being so efficient, patient and accommodating. I know "certain clients" were quite challenging and you handled those situations extremely well. Throughout our cruise, several compliments about your professional service was shared by various guests in our group. This positive feedback was truly a first because our last two trips [with another agency] produced an overwhelming number of travel specialist complaints before-during-after the vacation, which was very distressing. So, please note that our experience with the TravelStore has been fantastically refreshing!

Sincerely,